Returns, Exchanges & Warranty Policy

 

By completing a purchase with Bill Jewellers, you agree to the terms outlined below.

 

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• All Sales Are Final

All purchases are final. We do not offer refunds under any circumstances.

Please ensure all order details are correct before completing your purchase.

 

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• Damaged or Faulty Items

If your item arrives damaged or has a manufacturing defect, you may request an exchange within 14 days of delivery.

 • Report the issue within 48 hours of receiving your item

 • Return items in original packaging with proof of purchase

 • All items are inspected before approval

 • We reserve the right to repair or replace the item

 

Normal wear and tear, accidental damage, or misuse are not considered faults.

 

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• Custom & Personalised Jewellery

Custom-made or personalised pieces (including name pendants) are non-refundable and non-exchangeable, unless faulty upon arrival.

 

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• + Diamonds & Gemstones

Natural diamonds and gemstones may contain slight variations or inclusions.

These are not defects and are part of the stone’s natural character.

 

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• Warranty (€5,000+)

Items valued at €5,000 or more include a 1-year warranty covering manufacturing defects only.

 

The warranty does not cover:

 • Wear and tear

 • Accidental damage

 • Improper use

 • Third-party repairs or modifications

 

Proof of purchase is required.

 

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• Returns & Shipping

Return shipping costs are the customer’s responsibility unless the item is confirmed faulty.

All returns must be sent via tracked and insured delivery, as we are not liable for lost or damaged returns.

 

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• Identification Requirement

Purchases over €10,000 require valid identification before the transaction is completed.

 

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•  Contact

For any questions or support, please contact us directly.